Privacy Policy

Bristol Chaplaincy

Last updated: 6th March 2026

Bristol Chaplaincy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through it. This policy applies to the website and any services offered through it.

Who We Are

Bristol Chaplaincy is a registered charity providing chaplaincy, listening support and pastoral care.

Organisation name: Bristol Chaplaincy
Registered Charity Number: 1204270

Registered address: 19 Sorrens Gardens, Portishead, Bristol, BS20 7FJ, United Kingdom

Telephone: 07710 563209
Email: info@bristolchaplaincy.co.uk

For the purposes of data protection law, Bristol Chaplaincy is the Data Controller responsible for your personal data.

The person responsible for overseeing data protection within the organisation is:

Richard Evans
Charity Director
Bristol Chaplaincy

The Information We Collect

When you visit our website or contact us, we may collect the following personal information:

Information you provide to us

When completing our contact form or communicating with us you may provide:

Name
Email address
Telephone number
Message or enquiry content
Information about the chaplaincy service you are interested in

Information collected automatically

Our website may also collect limited technical information including:

Internet Protocol (IP) address
Browser type
Pages visited
Time spent on pages

This information is collected through Wix analytics tools to help us understand how visitors use the website.

How We Collect Your Information

We collect information in the following ways:

When you complete the contact form on our website
When you email or contact us directly
Through basic website analytics provided by Wix
When you book an appointment through our external booking service

Listening appointments are currently managed through: OnceHub (https://oncehub.com/richandlois)

When booking through this external platform, the processing of your information will also be subject to OnceHub’s own privacy policies.

Why We Collect Personal Information

We collect personal information in order to:

Respond to enquiries or requests for support
Arrange chaplaincy listening appointments
Provide pastoral care and chaplaincy services
Improve our website and understand how visitors use it
Maintain appropriate safeguarding and pastoral records
Comply with legal or regulatory obligations where required

We only collect the information necessary to carry out these purposes.

Lawful Basis For Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

Legitimate Interests

We process your data in order to respond to enquiries, communicate with you and provide chaplaincy services where appropriate.

Contract

Where you request or book an appointment, we process your information in order to arrange and deliver that service.

Sensitive or Pastoral Information

As a chaplaincy organisation, individuals may sometimes choose to share personal or sensitive information in the course of seeking support.

We treat all such information with care, confidentiality and pastoral sensitivity. Information shared in this way will only be used for the purpose of providing support and will not be shared outside Bristol Chaplaincy except where:

it is necessary for safeguarding
required by law
necessary to protect someone from serious harm

Bristol Chaplaincy operates under its own Safeguarding Policy, which is available on our website.

How We Store and Protect Your Data

Our website is hosted on the Wix.com platform. Wix provides the infrastructure that allows us to operate our website and receive enquiries.

Your data may be stored through:

Wix secure data storage
Wix databases and systems
email systems used to respond to enquiries

Wix stores data on secure servers protected by appropriate security measures.

We take reasonable steps to ensure your personal information is protected against loss, misuse or unauthorised access.

Who We Share Your Information With

We will only share personal information where necessary.

Your information may be shared with:

Wix, our website hosting provider
OnceHub, where appointment bookings are made through their platform
Authorised Bristol Chaplaincy team members or chaplains who require the information to respond to enquiries or conduct appointments

We do not sell or trade personal data.

How Long We Keep Your Information

We only keep personal data for as long as necessary.

Typical retention periods include:

Enquiries submitted through the website: up to 12 months
Appointment booking records: up to 24 months
Website analytics data: up to 26 months

Data may be retained longer if required for safeguarding or legal reasons.

Cookies & Tracking

Our website uses cookies to improve functionality and understand how visitors use the site.

Cookies may collect information such as:

pages visited
time spent on the site
browser type

We currently use Wix analytics tools for this purpose.

Third-party services integrated into the website may also place cookies or tracking technologies on your device. These services operate under their own privacy policies.

You can control cookies through your browser settings if you prefer not to accept them.

Your Data Protection Rights

Under UK data protection law you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent where consent has been given
Object to certain types of processing
Request restriction of how your data is used

To exercise any of these rights please contact us using the details below.

How To Withdraw Consent?

If you no longer wish us to process your personal information, you may contact us at any time.

Email: info@bristolchaplaincy.co.uk

Postal address: Bristol Chaplaincy, 19 Sorrens Gardens, Portishead, Bristol, BS20 7FJ

We will respond to requests in accordance with applicable data protection laws.

Complaints

If you have concerns about how your personal data is handled, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
https://ico.org.uk

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or website functionality.

Any updates will be published on this page with an updated revision date.

We encourage visitors to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Bristol Chaplaincy
Email: info@bristolchaplaincy.co.uk
Telephone: 07710 563209

Address: 19 Sorrens Gardens, Portishead, Bristol, BS20 7FJ, United Kingdom